Frequently Asked Questions
Frequently Asked Questions
General Questions
What is SHOPZILO?
SHOPZILO is Pakistan's premier destination for luxury products, offering carefully curated electronics, kids' products, and home essentials.
Are your products authentic?
Yes, we only sell 100% authentic products from authorized distributors and trusted suppliers.
Ordering & Payment
How do I place an order?
Browse our collections, add items to your cart, and proceed to checkout. Create an account or checkout as a guest.
What payment methods do you accept?
We accept major credit/debit cards, bank transfers, and cash on delivery (COD) for eligible orders.
Is it safe to shop online with SHOPZILO?
Absolutely! We use SSL encryption and secure payment gateways to protect your information.
Shipping & Delivery
How long does shipping take?
2-3 business days for major cities, 3-5 days for other cities, and 5-7 days for remote areas.
Do you offer free shipping?
It depends on the order usually yes.
Can I track my order?
Yes, you'll receive a tracking number via email once your order ships.
Returns & Exchanges
What is your return policy?
We offer 14-day returns for unused items in original packaging with all tags attached.
How do I return an item?
Contact our customer service at returns muarib2930@gmail.com for return authorization and instructions.
You must send us video proof whether item is un used.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned item.
Product Questions
Do you provide warranties?
Yes, all products come with manufacturer warranties. Extended warranty options may be available.
Can I get product recommendations?
Our customer service team is happy to help you find the perfect products for your needs.
Account & Support
Do I need to create an account?
While not required, creating an account allows you to track orders, save favorites, and enjoy faster checkout.
How can I contact customer service?
Email us at support muarib0293@gmail.com, or use WhatsApp no: 03171930293
. We respond within 24 hours.
What are your business hours?
Monday-Saturday: 9:00 AM - 8:00 PM, Sunday: 10:00 AM - 6:00 PM (PKT)
Still have questions? Contact our friendly customer service team - we're here to help!